Other high-level vCheckTM features

- vCheck imports data directly from your shop management software, shop estimating software, Excel, and many other formats.

- You can upload your photos or you can use vCheck Mobile (handheld device) which you can take to the shop with you to automatically assign photos to repairs as you capture them.

- vCheck is available anywhere on the Internet so you can manage your account from any computer with Internet connection and a browser.

- A built-in communication platform allows customers to ask questions directly from your website, giving your shop managers the time to conveniently find answers and reply to customers without having to put them on hold.

- vCheck Notes is a unique vCheck feature that allows technicians to attach specials notes to any repairs to help CSRs answer customer questions without having to chase the tech down. The CSRs can also use vCheckTM Notes to ask technicians questions.

- Customers are automatically surveyed during repair as they visit your site for repair photos and status information. An end of service survey is also emailed to customer at the end of the repair.

- A comprehensive report is sent out daily to the shop managers so they can quickly access progress on all vehicles in the shop.

- vCheck is customizable and supported and team of engineers ready to modify it to suit your shop’s needs.

5 Reasons to get online status check

Reason 1: Get more word-of-mouth referrals

Exceptional customer service is the best kwon way of generating word-of-mouth marketing. To underscore the importance of word-of-mouth marketing in the collision industry, a survey conducted by Bodyshopbusiness.com reveals that shops get a large percentage (as much as 59%) of their business from word-of-mouth referrals.
Online status makes it easier for your customers to share your work with family members and colleagues in the office. vCheck™ makes this even easier with an easy-to-use photo sharing feature where customers can share repair photos along with your shop information with friends and family members through venues such as email and even Facebook.

Reason 2: Build credibility with insurance companies

As you may already know, “insurance steering” is becoming a threat to... Get the rest of the article here