Give us a 5 minute call at 1-877-VCHECK-1 (1-877-824-3251) and we will go over the features with you.
If you cannot call, please use the tables below to browse the features based on you areas of concerns of by vCheck® packages.

Browse features by your areas of concern

High-level Needs
 Areas of Concern vCheck® Feature
Improved customer service
Increase or sustain a high CSI score. vCheck® Rating Module (included)
Easily survey customers
 vCheck® Survey Module (included)
Keep customers informed during repair
 vCheck® Photo Status (included)
Proactively notify customers of changes
 vCheck® Notification (included)
Answer all customer questions conveniently without blocking phone lines vCheck® Communication (included)
Education customers on collision repair process vCheck® Custom Statuses (included)
Easier shop management
Conveniently track repair progress for each vehicle in the shop vCheck® Repair Analytic (included)
Manage several remote shops
vCheck® Total Online Access (included)
Track and manage shop technician assignments
vCheck® Technician Module (included)
Facilitate communication between CSRs and technicians
vCheck® Communication (included)
Track customer traffic to the shop's web site vCheck® Customer Analytic (included)
Monitor customers' ratings of our service during repair vCheck® Rating (included)
Automatically assign captured repair photos to repairs and share with customers
 vCheck® Mobile (vCheck® Mobile)
Business Growth
Growth my mouth-to-ear referral vCheck® Photo Sharing (included)

 

All Features
Features vCheck® Professional vCheck® Mobile

Core System Features
Online Repair Photos

Create a unique story for each repair with a custom slideshow of commented repair photos.
Status Notifications


Allow your customers to received status notifications including text message on their cell phones and email.

Custom Statuses

Create your own list of status messages specific to how your shop operates.
One-Click Rating

Allow your customers to give you ratings while the repair is in progress while you still have time to regain their trust.
Website Integration


Integrate the customer search page to your site so your customers keep coming to your web site for status.
Data Export


When needed, take a snapshot of your shop load into Microsoft Excel or any other spreadsheet tool you may be using.
Insurance Module

With this module, you can connect customers insurance agents to repairs so your customers get everyone in one place.
Rental Module

With this module, you can connect customers rental car agents to repairs so your customers get everyone in one place.
Repair Data Import


Automatically upload repair information from your existing software or shop management tool.
Support


 Get support from a dedicated team of Engineers.

Full Additions
Traffic Analytics


Analyze traffic on your customer search page. How many visits, how many searches, actions on the search page and track the repair flow/history for each repair.
User Analytics


Analyze every interaction between your shop administrator and repairs. Who did what when on each repair.
Repair Analytics


Analyze every interaction between your shop administrator and repairs. Who did what when on each repair.
Multiple Users


Create vCheck® accounts for your shop administrators.

Automated Additions
vCheck® Mail
vCheck® provides a communication platform during the repair process to send messages to and from customers or send internal messages between employees.

Customer Surveys


Easy create and deploy custom surveys that customers can fill out while viewing the status of their vehicle online.

Shop Software Plugin Engine

vCheck® Engine plugs directly into your existing management and conveniently and automatically upload necessary data to your vCheck® account.
Mobile Additions
     
Automated photo updates  
vCheck® Mobile's handheld acts as a smart camera that captures and automatically share photos with customers.
Automated photo sorting  
In addition to updating vCheck® with photos, a collection of all captured photos is stored on your desktop for other usage.
Handheld repair updates  
With vCheck® Mobile, each repair can be directly updated from the handheld including status, promised date, and customer messages.