Areas of concern |
vCheck Feature |
Professional
Edition |
Mobile
Edition |
| Improved customer service |
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Increase or sustain a high CSI score.
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vCheck 5-Start Rating during repairs so you can easily identify unstatisfied customers. |
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Easily survey customers.
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vCheck Survey Module allows you to quickly create, deploy and analyze surveys. |
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Keep customer informed during repair. |
vCheck features status updates, promised date updates as well as repair photos so customers are always up-to-date. |
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| Be proactive about informing customers. |
vCheck Notification allows your customers to be notified by email or by cell phone text message when the repair is updates. |
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Promptly address customer's questions.
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vCheck Communication allows your CSRs to communicate with customers directly through vCheck so you have better control of the communication without hurting the service level. |
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Education customers on repair process.
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vCheck features custom statuses so you can modify the statuses customers see to fit your shop. |
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| Easier Shop Management |
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Track repair progress for each vehicle.
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vCheck Repair Analytic shows every step each car went through so you can conveniently monitor progress. |
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Manage shops that are remote.
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vCheck is accessible online anywhere with internet and a browser. You can easily login and monitor work at your shop. |
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Track and manage technicians.
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You can assign work to technicians and monitor directly from vCheck. |
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Track customer traffic.
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You can track as customers check status or even rate you online. |
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Manage repair photos with ease. |
vCheck Mobile can be turned into a camera which captures photos directly into vCheck and automatically assigns photos to the right repairs. |
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Business Growth |
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| Increase customer referrals. |
vCheck features a one-click photos sharing module which allows customers to share their repair photos along with your shop information with friends and family memebers. |
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